Terms and Conditions
These Terms and Conditions govern your use of our website and the products and services provided by Pure Paws UK. By accessing or using our website or purchasing our products, you agree to be bound by these Terms and Conditions.
Product Information:
We strive to provide accurate and up-to-date information about our products. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions, pricing, availability, or other information displayed on our website.
Ordering and Payment:
By placing an order, you agree that you are authorised to use the payment method provided and that the information you provide is accurate, complete, and current.
We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to orders with incorrect pricing or product descriptions.
Shipping and Delivery:
We will make every effort to ensure prompt and reliable delivery of your order. However, we are not responsible for any delays or issues caused by shipping carriers or events beyond our control.
Shipping costs and estimated delivery times will be provided during the checkout process. Please review our Shipping Policy for more details.
Returns and Refunds:
Please review our Return Policy for information regarding returns, exchanges, and refunds.
Intellectual Property:
All content, materials, and designs on our website, including but not limited to text, graphics, logos, images, and product names, are the intellectual property of Pure Paws UK and are protected by applicable copyright, trademark, and other laws.
You may not use, reproduce, modify, or distribute any of our intellectual property without our prior written consent.
Limitation of Liability:
Pure Paws UK and its affiliates, directors, officers, employees, or agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of our website or the purchase or use of our products.
Indemnification:
You agree to indemnify and hold Pure Paws UK and its affiliates, directors, officers, employees, or agents harmless from any claims, liabilities, damages, losses, or expenses arising out of your use of our website or your violation of these Terms and Conditions.
Governing Law and Jurisdiction:
Changes to the Terms and Conditions:
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website.
Return and Refund Policy
At Pure Paws UK, we strive to ensure your utmost satisfaction with our products. If you are not completely happy with your purchase, we offer a straightforward return policy to make the process as convenient as possible.
Eligibility for Returns:
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Returns must be initiated within 14 days from the date of purchase.
Return Process:
Please contact our team at support@purepawsuk.store to initiate the return process. Provide them with your order details and reason for the return.
Once your return request is approved, you will receive instructions on how to return the item.
Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
We recommend using a trackable shipping service to ensure that the returned item reaches us safely.
Refund or Exchange:
Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria mentioned above.
If the return is approved, we will process a refund to your original payment method or offer an exchange for a different product, depending on your preference.
Refunds may take up to 7 business days to reflect in your account, depending on your payment provider.
Please note:
We cannot accept returns for items that are damaged due to misuse or improper handling.
For health and safety reasons, certain items such as grooming tools or opened products may not be eligible for return. Please contact our team for further guidance.
We value your satisfaction and will do our best to address any concerns or issues you may have. If you have any questions about our return policy or need assistance with a return, please reach out to our team.
Thank you for choosing Pure Paws UK. We appreciate your trust and support.
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